New Easy Ordering Process for GSA Security Containers!!
Frequently Asked Questions

Alpha Safe is committed to excellent customer care. If your question does not appear on the list below, please contact us: 1-866-353-7233(SAFE). Our team is happy to assist you!

How can I order a government-approved, Class 6 security safe?

Refer to our Ordering Made Easy page.

What is the warranty of my Alpha Safe cabinet?

Alpha Safe warrants GSA-Approved Security Containers are free from defective material and workmanship for a period of 2-years. Style I locks (Kaba X-10) come with a 2-year warranty. Style II locks (S&G 2740B) come with a 5-year warranty. The warranty period for Security Containers and locks start from the FOB delivery date. If you have any problems with your cabinet, please call and let us know: 1-866-353-7233(SAFE). Press option 4, or send an email inquiry to Service@AlphaSafeInc.com.
What should I do if my Alpha Safe cabinet is out of warranty and is experiencing problems? 
If you experience any issues with a Kaba X-10 lock or an S&G 2740B or 2937 lock, please contact the DoD Lock Program Hotline:

Phone: 1-800-290-7607, 1-805-982-1212, or DSN 551-1212
Email: Click Here for Technical Support

What should I do if my Alpha Safe cabinet is experiencing problems?Any other container-related issues, please contact our Technical Support department:?

Phone: 1-866-353-7233
Email: service@alphasafeinc.com
Hours: Monday – Friday 9:00am – 5:00pm (EST)

What should I do if the cabinet is locked open, and no one knows the combination of the lock?Please contact our Technical Support department:?

Phone: 1-866-353-7233
Email: service@alphasafeinc.com Hours: Monday – Friday 9:00am – 5:00pm (EST)

What is the status of my Alpha Safe order?

Call 1-866-353-7233(SAFE). Press option 2. Or, send an email inquiry to Status@AlphaSafeInc.com.

 What if my container arrives damaged?

1. Do not sign Bill of Lading
2. Photograph damage if possible
3. Request driver return shipment
4. Notify us at 1-866-653-7233 (SAFE) or email us at Service@AlphaSafeInc.com

Testimonial from an Alpha Safe Client
“I have no hesitancy whatsoever recommending that you choose Alpha Safe for all your GSA Approved Security Containers. My experiences with Alpha Safe are favorable enough to be a repeat client. They deservedly have won my loyalty.”
- S.G., Facility Security Officer